Terms of Service

1. Agreement to Terms

By accessing or using StringerPal ("Service," "we," "our," or "us") available at stringerpal.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

StringerPal is a cross-platform (web and mobile) tennis stringing management application designed for independent and professional stringers to manage:

• Customer and racquet records
• String job tracking with payment management
• Customer feedback collection
• Revenue analytics and reporting
• String inventory management (paid tier)
• AI-powered recommendations (paid tier)

3. Eligibility

You must be at least 16 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain and update your information to keep it current
• Use a valid email address that you control

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

5. Subscription Plans

5.1 Free Tier

• Up to 10 customers
• Up to 3 racquets per customer
• Unlimited string jobs
• Basic analytics

5.2 Paid Tier

Pricing: $9.99 AUD/month or $99 AUD/year

Features:

• Unlimited customers and racquets
• Advanced analytics and reporting
• String inventory tracking
• Export functionality (CSV/JSON)
• Priority support
• AI-powered recommendations

5.3 Your StringerPal subscription

Subscriptions are billed in advance. On the website, Stripe processes the charge. In the iOS app, Apple may process it; on Android, Google Play may process it. Cancel in the same channel you used to subscribe. No refunds for partial months.

5.4 Customer job payments

If you connect a processor, you collect job payments as the merchant of record. StringerPal does not hold customer funds and takes no fee on your customer payments.

• Stripe Connect: remote Pay Now links. Funds settle to your Stripe account. Subject to Stripe's terms.
• Square: in-person cards (Terminal, Tap to Pay, Reader, Stand, or Square POS when enabled). Funds settle to your Square account. Available in supported countries, with a Square account registered in your business country and a currency that matches your business currency. Subject to Square's terms.
• Cash / manual: recorded in StringerPal only.

Your StringerPal plan is never billed through Square. Customer job payments are never billed through the App Store or Google Play. Refunds and disputes follow the processor that took the card.

6. Acceptable Use

You may not:

• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to the Service
• Introduce viruses, malware, or other harmful code
• Reverse engineer or decompile the Service
• Use automated tools (bots, scrapers) without permission

7. Intellectual Property

The Service is owned by StringerPal. You retain all rights to the data you create. By using the Service, you grant us a limited license to store and process your content to provide the Service.

8. Third-party processors

The Service uses third parties, including Supabase, Stripe, Square, Apple, Google Play, Vercel, Resend, and OpenAI. Card charges follow that processor's terms. Connecting Stripe or Square is optional and is also governed by their agreements with you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRINGERPAL SHALL NOT BE LIABLE FOR LOST PROFITS, DATA LOSS, OR CONSEQUENTIAL DAMAGES.

10. Dispute Resolution

These Terms are governed by the laws of Australia. Before filing a claim, you agree to attempt informal resolution by contacting support@stringerpal.app.